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Customer Service Executive

Customer Service Executive

ConfidentialBharatpur, IN
2 days ago
Job description

Responsibilities

  • Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
  • Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
  • Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
  • Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
  • Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements

  • Bachelor's Degree
  • 3-6 years of operations experience in the transportation industry
  • Excellent written and verbal communication, presentation, and interpersonal skills
  • Strong sense of initiative and customer service orientation
  • Ability to adapt and achieve targets in a dynamic, fast-paced working environment
  • Experience with the online marketplace is desirable
  • Ideally a keen interest in the Transportation industry
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    Customer Service Executive • Bharatpur, IN

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