Consultant - Infrastructure / Network Monitoring

Key Responsibilities :

• Monitor network infrastructure, servers, and systems using tools like OpManager, SolarWinds, PRTG, or Zabbix.
• Identify and escalate network or system performance issues to senior engineers.
• Assist in troubleshooting basic connectivity issues and performance degradation.
• Document incidents, resolutions, and system health reports as per best practices.
• Monitor the health of conference rooms and escalate incidents with conference rooms and collaboration equipment to respective teams.
• Support end-users with basic IT issues related to network access and collaboration tools.
• Ensure smooth operation of video conferencing tools (Microsoft Teams) by assisting with setup and troubleshooting.
• Maintain accurate records of system configurations and monitoring activities.
• Collaborate with IT teams to improve monitoring processes and efficiency.

Qualifications & Experience :