Senior Business Analyst

Urgent Hiring || Business Analyst || Pune

Profile : Business analyst

Experience : Min 5 to 8 years

CTC : upto 15–20 lpa (depend on the interview)

Location - Pune

Working days – 5days (9 to 6pm or 10 to 7pm)

Job Description

Captures customer’s and service providers’ requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers

Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation

Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff

Support the test phases with the test team

Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers

Support and create any necessary project documentation that relates to evidencing our requirements and their traceability. Documenting our processes and procedures and supporting the creation of solution and operations documents

Very good Understanding Scrum Methodology

Willingness and quick learning of new business domains

Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently

Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members

Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,

Decompose high-level information into details,

Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

Use of industry recognized technologies line MS applications in order to facilitate work environment

Demonstrate experience in communicating across all levels of an organization, at the most senior level

5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management / CRM tools like ServiceNow, Salesforce, BMC

Preferred experience in ServiceNow ITSM, HRSD, GRC modules