Service Engineer

Job Summary :

The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.

Key Responsibilities :

Installation & Commissioning

Install and commission equipment and systems at customer sites.

Ensure setup meets manufacturer and customer specifications.

Maintenance & Repair

Perform routine maintenance and emergency repairs.

Diagnose mechanical, electrical, or software issues and implement solutions.

Technical Support

Provide on-site or remote technical support to resolve product issues.

Respond to customer inquiries and escalate complex problems when needed.

Documentation & Reporting

Maintain service logs, write reports, and update records in service databases.

Document problems, actions taken, and parts used.

Customer Training & Communication

Train customers on proper use and basic maintenance of equipment.

Maintain a professional and customer-focused approach.

Quality & Safety Compliance

Follow company policies and safety regulations.

Ensure all services comply with industry standards and customer requirements.

Qualifications : Education :

Diploma or ITI ( Mechanical / Electrical)

Experience :

3+ years of relevant experience (entry-level roles may not require prior experience)

Skills

Strong troubleshooting and problem-solving abilities

Technical knowledge of machinery, electronics, or industrial systems

Excellent communication and interpersonal skills

Ability to read technical drawings and manuals

Willingness to travel and work flexible hours

Work Environment :

Field-based or on-site service visits

May require travel, working at heights, or in confined spaces depending on industry

Use of tools, laptops, diagnostic equipment, and safety gear