AGM - Retention & Collection

Job Purpose

This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.

The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.

Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.

Ensure reduction in costs by implementing various digital modes / innovations and increase productivity.

The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas / Accountabilities

Achievement of Business KPIs of Retail & IOIP segment through various measures

Monitoring and coordinating with Zonal Team on achievement of Monthly and Quarterly Target

Collection and Bad Debts Performance

Voluntary and Involuntary. Churn Reduction

Cost of Collections within Budget

New Initiative and Automation

Team Development and training

Cross functional coordination to achieve organizational goals

Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency

People Management through identifying timely need of resources

Explore new avenues for cost reduction and efficiency improvement

Collection back office management to support collection processes

Competition benchmarking on Postpaid Products and Servicing

Core Competencies, Knowledge, Experience

Target Oriented Approach

Receivables management (Collection expertise)

Sound in Process / systems knowledge / experience

Strategic thinking ability and excellent data analysis skills

Capability to influence cross functional team as per Metrix

Excellent Communication Skills and presentation skills

Must have technical / professional qualifications

Graduate / PG in any field

Excel and Presentation skills

MS Office & Presentation Skills