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Technical Support Engineer
Technical Support EngineerSonata Software • thiruvananthapuram, kerala, in
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Technical Support Engineer

Technical Support Engineer

Sonata Software • thiruvananthapuram, kerala, in
1 day ago
Job description

L3 Technical Support Specialist

Location : New Delhi

Experience : 8+ years

Shifts : Rotational Shifts

We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS / Android, Intune, and JAMF .

Responsibilities :

  • Handle L3 escalations and troubleshoot complex OS and application issues .
  • Perform root cause analysis (RCA) for recurring incidents and propose solutions.
  • Maintain accurate documentation of issues, resolutions, and processes.
  • Manage enterprise devices via Intune and JAMF Pro .
  • Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.

Requirements :

  • Strong knowledge of Windows 10 / 11 , Azure AD, Autopilot, and enterprise MDM.
  • Experience with VPN, proxy, and certificate-based authentication.
  • Analytical mindset, excellent communication, and problem-solving skills.
  • Drop your CV at : Riya.sarathi@sonata-software.com

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    Technical Support Engineer • thiruvananthapuram, kerala, in

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