Expert Service Automation

Req ID : 497531

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

We are looking for a strategic and technically adept Product Owner to lead our Automation and AI initiatives across IT Operations. This role will drive automation opportunities for incident reduction and service request fulfillment using Power Automate Automation Anywhere and ServiceNow Automation . Additionally the Product Owner will be responsible for the roadmap design and performance of the ServiceNow Virtual Agent ensuring it delivers a seamless and intelligent user experience.

Key Responsibilities :

Automation & AI Strategy

• Define and prioritize automation opportunities aligned with business goals and operational efficiency.
• Own the product backlog for automation initiatives and ensure timely delivery of high-impact solutions.
• Collaborate with stakeholders across ITSM Infrastructure and Application teams to identify automation use cases.

Incident Reduction & Service Request Fulfillment

ServiceNow Virtual Agent Ownership

Product Management & Governance

Required Skills & Qualifications :

Power Automate (Cloud / Desktop flows)

Preferred Qualifications :

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Key Skills

Continuous Integration,APIs,Automotive software,Test Cases,Electrical Engineering,Junit,Distributed Control Systems,Testng,Java,Test Automation,Programmable Logic Controllers,Selenium

Employment Type : Full Time

Experience : years

Vacancy : 1