HSTC Operations Coordinator - India Based

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now ! 📥

The HSTC (High Stakes Test Center) Operations Coordinator - India Based plays a key role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs).

Reporting to High Stakes Test Centre Management Team Leader, the role involves working with partners, managing schedules, ensuring compliance, and providing the necessary tools and processes for efficient exam delivery. Strong organizational skills, attention to detail, and clear communication are essential to maintaining high-quality standards.

As a HSTC (High Stakes Test Center) Operations Coordinator - India Based your tasks will include the following :

• Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
• Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
• Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
• Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

What we look for :

What we offer :

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and / or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include :

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.