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Senior Solutions Engineer

Senior Solutions Engineer

QualityKiosk TechnologiesAlappuzha, IN
23 hours ago
Job description

Job Title : Dynatrace APM Engineer (Configuration & L2 Support)

Location : Mumbai

Experience Level : Intermediate to Advanced (L2 Support)

Employment Type : Full-time

Job Summary :

We are seeking a skilled Dynatrace APM Engineer with hands-on experience in configuration, administration, and L2-level support. The ideal candidate will have a strong background in application performance monitoring, cloud environments, and automation scripting, with a focus on optimizing observability and resolving complex monitoring issues.

Key Responsibilities :

  • Configure and manage Dynatrace dashboards, alerting profiles, and ticketing system integrations.
  • Perform OneAgent and Cluster Node upgrades in Dynatrace Managed environments.
  • Onboard and manage OneAgents for Kubernetes and OpenShift workloads.
  • Set up and maintain ActiveGates, custom plugins, and synthetic monitoring configurations.
  • Handle SSL certificate management, port checks, firewall configurations, and connectivity troubleshooting.
  • Use Dynatrace for incident troubleshooting, log analysis, and root cause identification.
  • Create, manage, and close Dynatrace support tickets, coordinating with vendor support teams.
  • Implement and fine-tune Real User Monitoring (RUM) for web and mobile applications.
  • Manage and monitor cloud-based environments (AWS, GCP, or other platforms).
  • Recommend and implement improvements to monitoring configurations, dashboards, alert thresholds, and performance baselines.
  • Develop and maintain automation scripts using Python or Shell scripting for monitoring and operational efficiency.

Required Skills & Experience :

  • Proven experience with Dynatrace APM configuration and administration.
  • Strong understanding of application performance monitoring, infrastructure monitoring, and observability principles.
  • Familiarity with Kubernetes / OpenShift, ActiveGates, and synthetic monitoring setups.
  • Experience troubleshooting SSL, network, and connectivity issues.
  • Hands-on experience with AWS, GCP, or other major cloud platforms.
  • Scripting experience in Python or Shell for automation and customization.
  • Excellent problem-solving, analytical, and communication skills.
  • Experience with ITSM tools (e.g., ServiceNow, Jira, or similar) is a plus.
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    Solution Engineer • Alappuzha, IN