Quality Analyst

We’re Hiring | Quality Analyst – Collections Process (US Shift)

Company : First Credit Services

Location : Thane (Onsite) – Only candidates from Mumbai, Navi Mumbai, or Thane will be considered.

✨ Role Overview

We’re looking for an experienced Quality Analyst with a strong background in International Debt Collections to join our dynamic team. You’ll be responsible for call monitoring, quality audits, calibration, and process improvement to ensure exceptional service standards.

Requirements

Experience : 2+ years (Collections Process – International)

Mandatory Skill : International Debt Collection

Qualification : Graduate

Shift Timing : 6 : 00 PM – 3 : 00 AM / 7 : 00 PM – 4 : 00 AM IST (US Shift)

Transport Facility

Central Line : Pickup from Thane station | Drop route – Kalyan to Sion (Diva / Mumbra not included)

Western Line : Drop – Thane to Mira Bhayander (Kandivali, Malad, Santacruz, Bandra, South Bombay not included)

Harbour Line : Wadala to Kamothe (Panvel, Colaba not included)

KRA

Call & email quality monitoring

Calibration & feedback sessions

Quality reports & variance analysis

Client coordination and process adherence

Interested candidates can share their CVs at :

pratiksha@digifocal.in