Technical Support Engineer

Job Title : Technical Support Engineer

Location : Chennai

Experience Required : 3 Years

Job Overview

The Technical Support Engineer will be responsible for providing advanced technical assistance troubleshooting complex issues and delivering comprehensive support for hardware software and network-related problems. This role involves identifying technical challenges implementing solutions guiding end-users maintaining system efficiency and ensuring minimal downtime. The ideal candidate should possess strong analytical skills excellent problem-solving abilities and hands-on experience in technical support environments involving enterprise systems and IT infrastructure.

Key Responsibilities

Diagnose troubleshoot and resolve hardware software networking and system-related issues reported by end-users.

Install configure and maintain operating systems applications and IT assets to ensure seamless functionality.

Provide remote and on-site support for technical incidents ensuring timely resolution and minimal service interruption.

Monitor IT systems and perform preventive maintenance to identify issues before they impact operations.

Log track and document support activities technical solutions and issue resolutions in ticketing systems.

Collaborate with cross-functional teams to manage escalations and ensure complex issues are resolved within SLA timelines.

Conduct user training sessions provide technical guidance and enhance user awareness on system best practices and security norms.

Support network connectivity email configurations antivirus management and security updates.

Assist in deploying software upgrades patches and configurations to maintain system stability.

Maintain knowledge of emerging technologies tools and troubleshooting techniques to enhance support delivery.

Essential Qualifications

Bachelors degree in Computer Science Information Technology Electronics or a related discipline.

Minimum of 3 years of proven experience in technical support IT helpdesk or system administration roles.

Certifications such as CCNA MCSE CompTIA A / N will be considered an added advantage.

Skills Required

Strong expertise in diagnosing hardware software and network-related issues.

Hands-on experience with Windows / Linux operating systems LAN / WAN networks and enterprise applications.

Knowledge of ticketing tools such as ServiceNow Zendesk or Jira.

Proficiency in system configuration troubleshooting tools antivirus solutions and patch management.

Excellent communication analytical and customer-handling skills with the ability to explain technical concepts clearly.

Ability to work independently prioritize tasks and manage multiple support activities simultaneously.

Required Skills :

Candidates must have experience in handling calls in a professional environment.

Required Education :

Bachelors degree in Computer Science Engineering or a related field.

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1