Technical customer support lead

Job Title : Technical Customer Support LeadYears of Experience : 5+ YearsLocation : ChennaiWork Mode : Hybrid working arrangementDomain : Automotive, Mobility and Vehicle insightsSkills Required : Saas Based product based, Data Analysis, SQL, Advanced Excel, JQL, Invoicing, Internal and External documentation, Customer support management experience, SLA, Excellent communication.Responsibilities :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a Saa S or B2 B environment is preferred
• 5 to 7 years of experience in Saa S technical support, customer operations, or similar project focused rolesIf interested kindly do share your updated CV with this mail ID