Senior Genesys Cloud Engineer - Hyderabad (Preferred Immediate joiners only)

Dear All,

Hiring for Genesys Cloud Engineers for tier 1 MNC client, Hyderabad

Exp : 4+yrs

Work Mode : Hybrid

NP : Immediate

Required Skills & Experience

4–5 years of hands-on experience with Genesys Cloud , including configuration, deployment, and performance optimization.

Proven expertise in AI-driven capabilities , such as :

Integration with

Copilot

and other intelligent assistant tools.

Utilization of

AI summarization technologies

to streamline workflows.

Implementation of

Agent Assist

features to support real-time customer interactions.

Strong background in IVR design and workflow automation , with a focus on enhancing contact center operations.

Demonstrated ability to

leverage AI to improve customer experience

and drive operational efficiency.

Experience in

integrating third-party applications

to extend platform functionality and support business needs

Interested candidates who can join immediate please apply with following details

Exp : CTC :

ECTC :

NP :

Regards

Sweta K