Assistant Manager Operations

Position : Assistant Manager - OperationsDepartment : OperationsLocation : Indore Reporting To : Deputy Manager- OperationsRole Purpose : The Team Leader Operations is responsible for managing a team of associates to achieve operational targets and deliver high-quality service. The role entails overseeing daily operations ensuring process compliance driving performance excellence and fostering a positive team Responsibilities : - Supervise and motivate a team of associates to meet or exceed performance targets (KPIs / SLAs)- Monitor and ensure adherence to company policies procedures and quality standards- Conduct daily team briefings allocate tasks and provide necessary support and guidance- Perform regular performance reviews provide constructive feedback and implement development plans- Resolve escalations handle client queries and ensure prompt issue resolution- Analyze process gaps and recommend improvement initiatives to enhance productivity and quality- Prepare and share periodic reports on team performance gaps and action plans with management- Encourage knowledge sharing skill development and maintain high morale within the team- Ensure roster adherence leave management and optimum staffing levels- Drive the adoption of process changes and continuous improvement initiativesEssential Skills & Qualifications : - Graduate in any discipline; post-graduate / management certification is an advantage- 3-4 years of relevant experience in operations with 2 years of Team Handling Experience- Strong communication and interpersonal skills- Proficient in MS Office and operational systems / tools- Ability to lead motivate and develop teams in a fast-paced environment- Excellent problem-solving and decision-making skills- Customer / service orientation and stakeholder management- Immediate joiner will be given preferenceDesired Attributes : - High level of integrity and commitment- Ability to handle pressure and adapt to changing priorities- Strong organizational analytical and numeric skills- Proactive self-driven and results-oriented

Qualifications : Graduate

Remote Work : No

Employment Type : Full-time

Key Skills

AutoCAD 3D,Council,ABAP,Apps,Electronics Engineering,Clinical

Experience : years

Vacancy : 1