Management & Experience Strategist

Management & Experience Strategist - Build the Experience India Travels On

About CabsWale

CabsWale isn't just redefining outstation travel we're rebuilding trust in how people move between cities.

We connect verified drivers directly with customers through technology, but behind every feature we launch, there's something more important : experience.

And that's where you come in.

We're looking for thinkers, listeners, and builders who can deeply understand how our drivers and customers feel — and turn those insights into actions that shape our product, design, and brand.

This is not a desk job. This is a frontline leadership role where empathy meets execution.

What You'll Do

• Interact directly with drivers and customers to understand their challenges, suggestions, and patterns.
• Convert real feedback into actionable insights for product, design, and marketing teams.
• Work with the UI / UX team to simplify journeys, reduce friction, and build delight.
• Track and analyse driver / customer data to identify what's working and what's not.
• Collaborate across teams tech, design, support, and marketing — to make sure every CabsWale interaction feels seamless.
• Be the internal voice of our users, every decision you influence should make their life easier.

What We're Looking For

We don't need a management degree. We need real curiosity about people, products, and progress.

If you've :

— You're exactly who we're looking for.

Experience in operations, product management, UX research, or customer success is a bonus, but passion for solving real problems is a must.

The Selection Rounds

We don't test for management jargon — we test for clarity and empathy.

1. The Ground Round : You'll get a real-world problem faced by our users. Your task — solve it your way and explain your approach.

2. The Insight Round : A deep conversation on how you think about user behaviour, process improvement, and design flow.

3. The Team Fit Day : Spend a day with us in Gurgaon HQ — meet our drivers, join real feedback calls, brainstorm improvements live with our product team.

Why Join Us

Stipend

Rs. 25000 monthly

Ready to Build?

Don't just send a resume - tell us what frustrates you most in bad app experiences , and how you'd fix it.

Or share any project where you improved a user journey, even in your college, startup, or community.

Apply via LinkedIn or write to us at with subject line :

"Experience strategist - I Build What People Love to Use."