Innovature - Site Reliability Lead - Monitoring Tools

Experience : 5- 7 years of L2 monitoring.

Job Description :

Roles & Responsibilities :

• Lead the Site reliability engineering team.
• Layout schedule and shift plans for the team.
• Manage tickets and allocate tasks for team members.
• Work collaboratively with peers and management.
• Ensure transparent communication with the customer.
• Provide direction and assistance to team members.
• Record and track team SLAs and workflows.
• Ensure that the monitoring systems and procedures are aligned with industry best practices, regulatory requirements, and security policies.
• Implement metrics-driven processes to ensure service quality.

Skill Set :

(ref : hirist.tech)