VOICE Process @ 9968804786 @ Gurgaon @ 38kctc

Job Description

Eligibility : Graduate fresher od Experience / U.G (with minimum6 months of International voice experience with excellent communication skills.

Eligible candidates can send resume at or whatsapp at ADIBA @

Job Description :

• Provide Superior Customer Experience on Calls to customer
• Resolve all Customer Queries and Follow Established Procedures as Appropriate.
• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions .
• To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits / products to the Customer while being compliant with the laid guidelines.
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback.
• Excellent Verbal Communication.
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
• Demonstrated Dependability / Self Motivating Skills. Change Management Ability.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently.
• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
• 24 / 7 & Rotational shifts including night shifts

Qualifications :

Eligible candidates can send resume at or whatsapp at ADIBA @

No Hidden Charges / No Fees