Process Improvement & Audit Lead

Job Description : CMMI Level 3 Implementation & ISO Audit Specialist

Location : Quess Towers, Bengaluru

Position Overview

We are seeking an experienced professional with strong expertise in CMMI Level 3 implementation and managing internal and external audits for ISO 20000 and other relevant standards . The ideal candidate will lead process improvement initiatives, ensure compliance with industry standards, and drive audit readiness across the organization.

Key Responsibilities

• Lead end-to-end CMMI Level 3 implementation, including process definition, gap assessment, documentation, training, and appraisal readiness.
• Manage and coordinate internal and external audits for ISO 20000 and additional standards such as ISO 9001, ISO 27001, or similar frameworks.
• Conduct regular process and compliance assessments, identify gaps, and drive corrective and preventive actions.
• Own and update organizational process documentation, policies, and SOPs to align with CMMI and ISO standards.
• Collaborate with cross-functional teams to ensure effective adoption of compliant processes and quality frameworks.
• Drive continuous improvement initiatives and support teams in implementing best practices.
• Prepare audit reports, track non-conformities, and ensure closure within defined timelines.
• Serve as the primary point of contact for external assessors, auditors, and certification bodies.
• Deliver training and awareness sessions on CMMI, ISO 20000, and other quality standards.
• Monitor process KPIs and ensure ongoing compliance with organizational quality objectives.

Required Qualifications