Guest Services Associate

Apply Here We are looking for a well-groomed, customer-focused Guest Relations Associate to join our Cottage team and deliver exceptional guest experiences.

Key Responsibilities :

• Monitor guest reviews and feedback; take proactive steps to improve satisfaction
• Handle special guest requests such as room upgrades, amenities & transportation
• Supervise, orient & coach staff on guest relations practices and service standards
• Stay updated with hospitality trends & best practices
• Check guests in & out, manage reservations & handle payments
• Address guest inquiries and resolve concerns with professionalism

Qualifications :