Stories Homes - Retail Manager

Retail Manager & Business Development :

• Drive sales to meet or exceed monthly and annual targets.
• Analyze sales trends and identify opportunities for business growth.
• Implement effective strategies to maximize average bill value, upselling, and cross-selling.
• Coordinate with marketing for local promotional activities and campaigns.
• Track competitor activities and provide inputs for pricing and Experience Management :
• Ensure an exceptional and personalized customer experience at all times.
• Manage customer inquiries, complaints, and escalations professionally.
• Maintain long-term relationships with premium clients, architects, and interior designers.
• Ensure the showroom ambience and visual presentation meet brand and luxury Management :
• Supervise, train, and motivate showroom sales executives and support staff.
• Conduct regular performance reviews, coaching, and skill development sessions.
• Encourage team collaboration, accountability, and a customer-first & Product Display :
• Coordinate with the visual merchandising team.
• Monitor stock movement and ensure best-selling items are always available.
• Plan periodic re-arrangements and new product launches in the showroom.
• Ensure product pricing, tags, and display information are up-to-date and & Operations Management :
• Manage stock levels and coordinate with the warehouse and procurement Oversee inward and outward stock movement, billing accuracy, and delivery schedules.
• Conduct regular audits to minimize damages, pilferage, and stock variances.
• Ensure all operational processes (billing, CRM entries, POS usage, etc.) are followed correctly.

Reporting & Administration :

(ref : iimjobs.com)