We are looking to hire a Learning Manager in our high-performance team in India. A Learning Manager is responsible for developing and implementing learning strategies and programs to enhance employee skills and knowledge within the organization. This role involves managing learning administration and operations. Supporting the Learning partner in designing and delivering learning programs, workshops, and other training sessions, as well as assessing individual and organizational development needs. Ideal candidates for this role possess strong leadership and communication skills, experience in designing and implementing training programs, hands-on experience in query management systems and process, proficiency in data analysis and reporting, and the ability to manage multiple projects and budgets. This position is crucial for ensuring that employees have the necessary skills and knowledge to perform their roles effectively and contribute to the organization's success.
The responsibilities include but are not limited to :
- Work with Learning partners in implementing learning programs.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
- Collaborate with subject matter experts to ensure the training content is accurate and relevant.
- Manage, administer and maintain learning catalogue in learning management system.
- Plan and execute the delivery of learning programs, ensuring timely and successful implementation.
- Ensure a high-quality learner journey, including timely responses and seamless program logistics.
- Query management pertaining to overall learning services, Query Handling. Issue Resolution, Customer Service
- Work with suppliers and source new vendor partners to enhance the quality of learning solutions.
- Develop and enforce policies and procedures to maintain consistency and compliance in training delivery and documentation.
- Manage internal budgets
- Stay updated with the latest trends and best practices in learning and development.
Skills and Qualifications :
Experience of 7-8 years with 2 years as a L&D specialist handling L3 ticketsProven ability to understand the training needs requirements and implement innovative programs,Good knowledge of Process documentationCapable of managing multiple projects and meeting deadlines.Knowledge of working in Excel to create dashboardsWorking knowledge of Oracle LMSEducational Background :
Bachelor's degree : Preferably in Management, Human Resources, or a related field.Skills Required
Excel, Oracle, Learning Management