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Product Analyst

ConfidentialJalandhar

6 days ago

Job description

Job Responsibilities

Conduct extensive research to understand student demands, trends in academic subjects, and learning preferences.
Analyze customer behavior to identify reasons for platform abandonment, membership cancellations, or disengagement.
Collaborate with product managers and cross-functional teams to prioritize feature development based on market trends, student demands, and business objectives.
Integrate AI technologies to enhance user experience, personalize interactions, and optimize processes.
Develop customer retention strategies to reduce churn and improve user engagement, including targeted campaigns and personalized offers.
Initiate outreach to gather feedback from canceled members or customers who abandoned their cart, offering solutions to resolve issues and retain them.
Monitor platform performance, analyze feedback, and optimize features based on usability testing and performance metrics.
Conduct surveys, interviews, and feedback sessions to uncover pain points and identify opportunities to enhance both the product and the customer experience.
Provide actionable insights from customer data and feedback, collaborating with marketing and sales teams to improve the overall user journey.
Lead efforts to implement data-driven strategies that align product features with user needs and differentiate SolutionInn from competitors.
Continuously monitor the competitive landscape and market trends to identify emerging opportunities and threats.

Skills Required

Strong analytical and problem-solving skills, with the ability to interpret data and identify trends in both product performance and customer behavior.

Proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI.

Experience in customer-centric roles, with a focus on solving problems and optimizing retention strategies.

Ability to collaborate with cross-functional teams, including product, marketing, and support.

Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.

Experience in web analytics tools such as Google Analytics or Mixpanel.

Skills Required

Power Bi, Excel, Google Analytics, Sql, feedback management

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Product Analyst • Jalandhar