Global Customer Hubs Asst. Manager

Job Title : Global Customer Hubs Asst. Manager

Location : Bangalore

About Unilever

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are an O2C expert, who is looking to for an exposure of business across Europe, then this role is just for you!

Key Responsibilities

• Assuring excellence in Service Delivery to the countries from the 3rd party partner, through processes aligned to Unilever way of working
• Establish and drive KPIs and SLA measures that are fully representative of the operations
• Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)
• Driving performance improvement and step-change transformation with the Partner network, through analytics and automations
• Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with EU iOps teams and Partner.
• Develop robust and effective BCP.
• Develop a high performing extended team in the partner org with deep understanding of the processes and a high level of business intimacy

Experiences & Qualifications

Skills

Leadership

Note : All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.

Skills Required

O2C Order to Cash, Analytical tools, Agile mindset, High Radius tool, Programme project management