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▷ Immediate Start : Salesforce Business Analyst

▷ Immediate Start : Salesforce Business Analyst

ZendeskIndia
19 hours ago
Job description

Note

  • : This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Job Description :

We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.

What you'll be doing

  • Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems.
  • Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.
  • Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
  • Use a combination of standard functionality and custom development to solve business problems.
  • Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.
  • Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
  • In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack.
  • Work with Workato as a middleware between systems.

    • What you bring to the role

    Must have :

  • Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience.
  • Salesforce Administrator Certification (ADM 201).
  • Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications.
  • Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover.
  • Experience managing systems to support enterprise sales organizations.
  • Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.
  • Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation.

    • Nice to Have :

  • Experience with Software-as-a-Service (SaaS) based selling models is a plus.
  • Experience with Zuora Billing (or equivalent)
  • Jira / Confluence experience a plus
  • Knowledge of Copado (or equivalent)
  • Knowledge of Workato (or equivalent)
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    Salesforce Analyst • India