BDS : Customer Success Officer

Role Overview — BDS Customer Success Agent

As a Customer Success Agent, you will serve as the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey, provide timely support, and help maximize customer satisfaction and retention. Your clinical background will enable you to bridge the gap between product understanding and real-time customer needs.

Key Responsibilities

Resolve customer queries related to dental products and services using clinical knowledge.

Act as a liaison between dentists / customers and the internal product teams.

Identify upselling and cross-selling opportunities based on customer usage and needs.

Conduct regular follow-ups to maintain high customer satisfaction and engagement.

Create and maintain documentation for customer support cases.

Review, update, and develop training materials, clinical guides, and SOPs.

Skills & Requirements

BDS or dental background preferred for strong product understanding.

Excellent verbal and written communication skills.

High level of empathy and a strong customer-first mindset.

Experience with CRM tools (e.g., Zoho, Salesforce) is an added advantage.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.