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Datavail Infotech - Oracle Cloud Functional Support Consultant - SCM Modules

DatavailHyderabad

3 days ago

Job description

About the Role :

We are seeking an experienced Oracle Cloud SCM Functional Support Consultant with strong expertise in Supply Chain Management processes and hands-on support experience in Oracle SCM Cloud applications. This role will be part of our Enterprise Applications Cloud ERP practice at Datavail, providing mission-critical functional support for global clients during US EST business hours.

You will play a key role in resolving user tickets, managing month-end close processes, conducting reconciliations, and executing patch testing, ensuring seamless supply chain operations for our clients. This is an excellent opportunity for professionals who thrive in client-facing environments, possess strong problem-solving skills, and have a deep understanding of Procurement, Inventory, and Order Management modules within Oracle Cloud SCM.

Key Responsibilities :

Provide functional support for Oracle SCM Cloud modules including Procurement, Inventory, and Order Management (OM).
Troubleshoot and resolve user tickets related to system issues, business processes, and configuration.
Support month-end closing activities including reconciliation, exception handling, and system validations.
Perform patch testing, regression testing, and system validations post-upgrades and quarterly releases.
Collaborate with business users and process owners to analyze requirements, capture pain points, and recommend solutions.
Document functional issues, resolutions, and best practices for knowledge base enrichment.
Work closely with Oracle Support (SRs) to drive resolution of system defects or enhancement requests.
Partner with technical teams to ensure functional specifications are translated accurately into system configurations.
Adhere to SLAs and ITIL-based support processes while ensuring service excellence.
Contribute to continuous improvement initiatives within the Cloud ERP practice.

Required Skills & Experience :

6+ years of hands-on experience in Oracle SCM Cloud Functional Support.

Strong knowledge of Procurement, Inventory, and Order Management modules.

Proven experience with month-end closing processes, reconciliations, and reporting support.

Expertise in patch validation, regression testing, and quarterly release management.

Excellent business communication and stakeholder management skills.

Ability to analyze business processes and recommend optimization opportunities.

Strong troubleshooting, analytical, and multitasking abilities.

Willingness to work in Night Shift (US EST hours : 9 AM - 5 PM EST).

(ref : hirist.tech)

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