Customer Service Representative

About NIIT MTS

At NIIT Managed Training Services, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website : https : / / www.niit.com / mts /

Role : Customer Care Representative

Experience : 0-2 yrs

Location : Onsite (Gurugram)

NIIT Limited is hiring for its MNC Client

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Care Specialist

• Customer Service through calls.
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
• Service Level, Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls.
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue / query resolution and ensure proper documentation &follow-up
• Identify, share and support operational improvements

Required Experience

Designation : Customer Care Specialist

Education :

We Offer You :

Salary : 3.08LPA- 3.25 LPA

LOCATION Gurgaon

Interested candidates, please apply directly or share your resumes on :