IT Infrastructure Management Support

Company Description

Based in Cincinnati, Advertising Vehicles is a leader in providing design and printing solutions for vehicle wraps, large format graphics, and environmental graphic applications. Serving both B2C and B2B companies across North America, we specialize in delivering impactful marketing solutions. By leveraging cutting-edge technology and design expertise, Advertising Vehicles helps clients maximize their advertising and marketing investments.

Role Description

This is a remote role for an IT Infrastructure Management Support professional. The role involves managing and maintaining IT infrastructure systems, ensuring optimal performance, and providing troubleshooting and technical support to internal and external stakeholders. Additional responsibilities include overseeing system updates, managing security protocols, and ensuring overall system reliability and efficiency.

Scope of Work

You will be responsible for managing and maintaining our core IT ecosystem, which includes :

🔹 Microsoft 365 Cloud Directory (users, access, security policies, device mgmt.)

🔹 AWS Cloud Servers (data storage, backups, server health, monitoring)

🔹 End-user support for ~70 employees (basic troubleshooting, onboarding / offboarding)

🔹 Email, identity, MFA, device security & patching

🔹 Network, VPN, and firewall configuration oversight

🔹 Regular IT hygiene + compliance checks

🔹 Incident & ticket management with SLAs

✅ Ideal Partner

We’re seeking an IT infra / MSP provider who is :

• Based in USA / India
• Strong experience with M365 Admin Center + Azure AD
• Skilled in AWS EC2, S3, IAM, backup & monitoring tools
• Comfortable providing remote support across time zones
• Strong focus on security, uptime, and documentation
• Offers predictable monthly pricing

🤝 Engagement Model