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Regional Operations Head
Livspacemumbai, India2 days ago
Job descriptionGraduate / MBA (from a Tier 1 School) in Operational / Supply Chain / Operational Research. 5 to 9 years’ overall experience with 3+ years' experience as City / Regional / Central head positions with MNCs or unicorn start-ups. Preferred experience in Consulting / Operations / E-Commerce domain. People management skills (direct team reporting in past roles a must). Strong attention to detail and excellent written and oral communication skills required. Structured thought process and strong analytical ability. Ability to thrive in a fast-paced start-up environment. Operations Excellence with a strong understanding of operations processes and customer experience required to maximize business Experience in developing and implementing measurement systems, processes, and procedures for complex situations. Creative thinker with the ability to think strategically and execute methodically. Customer-Centric approach while facing and addressing gaps in the processes / systems. Demonstrated ability to dive deep into understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs. Interpersonal and leadership experience drives change through a strong ability to influence business partners and execute ideas through to completion.
Job Description As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the team’s project delivery capability with a razor sharp focus on quality.
- Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis.
- Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs.
- Build / Design new processes and re-engineer existing ones at city / central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities.
- Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals.
- Working with cross-functional teams and improving their impact on Last Mile Delivery by analysing and improving the data points available.
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Regional Head • mumbai, India
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