Senior ServiceNow Consultant

Role Overview

The Senior ServiceNow Consultant is a strategic and technical leader responsible for the end-to-end design, development, and delivery of complex solutions on the ServiceNow platform. This role requires a blend of deep technical expertise, advanced consulting skills, and the ability to lead and mentor development teams while managing senior client and internal stakeholder expectations.

Key Responsibilities

1. Solution Architecture and Design (40%)

• Lead Solution Design : Own the technical and functional design of complex ServiceNow solutions across one or more products (e.g., ITSM, ITOM, CSM, HRSD, GRC, SecOps).
• Platform Governance : Design solutions adhering to ServiceNow best practices, ensuring platform stability, maintainability, and optimal performance. Drive adherence to the Common Service Data Model (CSDM) .
• Advanced Customization : Oversee and perform advanced development, including complex scripting (Business Rules, Script Includes, Client Scripts), custom applications, and UI components (Service Portal / UI Builder).
• Integration Expert : Design and implement robust, scalable integrations with external systems using various methods (e.g., REST / SOAP APIs, Integration Hub, JDBC).

2. Consulting and Stakeholder Management (30%)

3. Leadership and Mentorship (20%)

4. System Operations and Improvement (10%)

Required Qualifications & Skills

Technical Expertise

Certifications (Must Have)

Consulting & Soft Skills

Preferred Qualifications (Nice to Have)