Hospitality Support Agent

Turneo is revolutionising how hotel groups sell experiences by providing a seamless digital platform to connect guests with in-house and third-party experiences. We empower hotels to enhance guest satisfaction and drive incremental revenue through curated activities, excursions, and services. We are backed by world’s leading investors who previously invested in companies like Shopify, Twilio, Anthropic and LinkedIn.

We are looking for a Customer Support Agent to help us deliver exceptional support to our hotel partners, suppliers and guests, ensuring smooth bookings and great experiences across email, WhatsApp and Zendesk.

Responsibilities :

• Provide fast, friendly support to travelers, hotel partners, resellers, and experience organizers via email and WhatsApp using Zendesk.
• Resolve customer issues end-to-end, ensuring accurate information and timely follow-up until resolution.
• Review and update operational processes to ensure smooth coordination between guests, hotels, and activity providers.
• Handle customer complaints professionally, offering clear solutions, alternatives, and next steps within defined timeframes.
• Collaborate with the wider operations team to flag recurring issues, share insights, and improve the overall guest experience.
• Perform additional tasks to support day-to-day operations and contribute to continuous improvement of customer service workflows.

What we’re looking for :

What we offer :

We’re committed to building a diverse and inclusive team.

If you’re excited about this role but don’t meet 100% of the qualifications, we encourage you to apply.