Deputy Manager

Job Title : Call Center Manager / Deputy Manager Location : Chandigarh University

About the Role

Chandigarh University is seeking an experienced and dynamic Call Center Manager / Deputy Manager to oversee and lead call center operations. The ideal candidate will have a strong background in sales-driven environments, performance management, and team leadership. Immediate joiners will be given priority.

Key Responsibilities

Lead, train, and manage outbound and inbound calling teams.

Drive sales conversions , revenue generation , and ensure target achievement .

Monitor operational performance and track key KPIs for continuous improvement.

Implement strategies to reduce shrinkage and attrition .

Manage staffing, scheduling, performance reviews, and team motivation.

Ensure compliance with operational processes and quality standards.

Coordinate with internal departments to meet organizational goals.

Required Qualifications & Experience

Minimum 8 years of experience in call center operations, sales, or team leadership roles.

Proven expertise in team handling , inside sales , and performance improvement.

Strong experience with outbound & inbound operations.

Excellent communication skills and a presentable professional demeanor.

Graduation is mandatory.

Immediate joiners preferred.

Compensation

Competitive salary with a decent hike on last drawn CTC for deserving candidates.

How to Apply

Interested candidates can share their resume at :

anjali.hrd@cumail.in

7814304289

Immediate joiners are strongly encouraged to apply.