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Senior Application Technical Support Specialist
beBeeExpertAlwar, Rajasthan, India21 hours ago
Job description3-7+ years of experience in L2 incident support. Experience supporting applications with Spring boot, Microservices, Java technology stack. Experience supporting SQL databases. ITIL framework and ITSM processes expertise (incident, change, problem management). Strong communication and collaboration skills, ability to work with end users, regional and global IT teams, manage vendor relations, and document support activities effectively.
Job Role :
Technical Support Specialist
- Ensure system stability by conducting regular checks and addressing issues proactively.
- Investigate complex incidents, perform root cause analysis, and resolve them within SLA guidelines.
- Identify recurring problems, collaborate with development teams to implement lasting solutions, and optimize system performance.
- Support change management, test and deploy patches, validate functionality, and manage rollbacks when necessary.
- Document tasks, maintain SOPs, update knowledge bases, and track system performance trends.
Key Requirements :
Essential Skills and Qualifications
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Technical Support Specialist • Alwar, Rajasthan, India
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