Customer Trust Analyst

Job description

Thomson Reuters Customer Trust team is looking for an experienced individual to support the evolving customer compliance program across both Thomson Reuters software solutions and customer facing products globally. The Customer Trust team is responsible for delivering critical security responses, leveraging key authoritative sources and working with a variety of stakeholders for the successful completion of third-party security questionnaires, document requests, audit requests, security calls and other security inquiries. The Senior Customer Trust Analyst directly helps support the growth of the business by helping our customers understand the security posture of Thomson Reuters along with supporting the products that the clients procure. This is a fast-paced role on a high performing team that has a large amount of visibility within the larger Information Security Risk Management team.

About the role :

In this opportunity as Customer Trust Analyst, you will :  Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture

• 7+ years of Experience in Information Security and Compliance
• Consistently deliver accurate security responses and services.
• Collaborate with domain experts, peers, partners, and business / tech leaders.
• Partner with stakeholders to collect data for improving customer experience.
• Populate internal knowledge tools with structured product information.
• Achieve business and departmental goals.
• Build and maintain relationships to enhance risk awareness and compliance.
• Identify process improvements and automation opportunities.
• Perform additional defined activities.

About You :

Skills Required

Information Security and Compliance, security responses, risk awareness and compliance