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Product Specialist

Product Specialist

ConfidentialMumbai, Kolkata
12 days ago
Job description

We are seeking a customer-focused Product Specialist to drive the growth of an assigned product portfolio. This is a technical, customer-facing role where you will ensure the successful adoption of new technology, serve as the technical escalation pathway, and act as a sales leader for the products. You will coordinate with various stakeholders to overcome challenges, maintain customer satisfaction, and achieve sales targets. The active use of a CRM system like SFDC is essential for managing activities and customer interactions effectively.

Main Responsibilities & Tasks

  • Act as a technical sales leader for assigned products, driving and coordinating activities to achieve sales targets.
  • Work with customers on all aspects of the assigned product and its relevant applications, including demos, training, and technical positioning.
  • Actively use SFDC to manage and document leads, opportunities, and all customer interactions.
  • Analyze CRM data to identify trends, generate customer insights, and track sales performance.
  • Train salespeople to ensure a high level of product knowledge is maintained throughout the sales organization.
  • Partner with Product Development and Management teams to support new product launches and provide feedback on customer workflows and market trends.
  • Promote products in conferences, publications, and presentations, and build relationships with KOLs (Key Opinion Leaders) .
  • Lead technical and quality escalations for the assigned products.

Qualifications

  • Academic degree in life sciences or engineering . A higher level of education is a strong plus.
  • Relevant experience in the biopharmaceutical industry as an application specialist or scientist in product development.

    • Skills

  • Technical leadership with an outstanding understanding of the technology behind the products and their applications.
  • A data-driven mindset coupled with high business acumen and a passion for business impact.
  • Excellent project management skills , with the ability to plan and deliver against tight deadlines and manage multiple projects at once.
  • Excellent communication, presentation, and active listening skills .
  • Hands-on knowledge and proactive usage of SFDC and other CRM tools.
  • Fluency in both spoken and written English .
  • Willingness to travel up to 50% , as the role is heavily focused on external customers.

    • Skills Required

    Product Management, Crm Systems, Customer Relations, Sfdc Admin, Partnership Management, Data Driven

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    Product Specialist • Mumbai, Kolkata