Desktop Adminstrator

Job Description

Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Use proactive monitoring procedures / tools to identify problem prevention opportunities.

Work closely with internal Service Desk teams to support Tier 1, real-time collaboration, conference centers.

Partnering with internal stakeholders such as facilities management to assemble materials, time estimates, and deadlines for projects. Must be able to determine equipment quantities, and labor to complete installation according to expectations and monitor break / fix completion and accuracy.

Assist engineers in coordination of technical support for events and departmental operations. Provide technical support to client before, during and after events. Serve as technical consultant to client and staff.

Act as subject matter expert in technical support field.

Provide efficiency recommendations when immediate problems arise.

Provide in-depth Break / Fix maintenance.

Maintain pooled equipment inventory for on and off-site project support.

Maintain robust maintenance logs.

Input data for metrics tracking including daily work ticketing system.

Serve as contact between customers, vendors, and internal staff for day-to-day event operations.

Provide statistics and track services provided.

Communicate daily with Service Desk to ensure all needs are being met.