Senior Customer Success Specialist-AWS

Job Title : Customer Success Manager – AWS Cloud Location : [Pune, Maharashtra]

Job Type : [Full-Time]

Job Overview We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction. Key Responsibilities

• Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships.
• Drive adoption of AWS services, ensuring alignment with customer business objectives.
• Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources.
• Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges.
• Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement.
• Guide customers through cloud migration, modernization, and best practice implementation.
• Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.

Must-Have Skills

Good-to-Have Skills

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