Website Support Executive

Position : Website Support Executive

(This role does not involve coding. If you’re primarily focused on coding, this position may not be suitable for you.)

Location : Noida, India (Remote)

Experience : 1–2 years

About the Role

As a Website Support Executive, you will be responsible for overseeing the entire website development process—from initial client consultation to the final website launch.

Key Responsibilities

Collaborate with the Customer Success Team to gather client requirements and initiate the website development process.

Communicate with clients to understand their needs, preferences, and objectives for their websites.

Work closely with the Design Team to create visually appealing and user-friendly website layouts.

Oversee the addition, modification, and removal of website content as per client requirements, including text, images, and multimedia elements.

Collaborate with the Development Team to integrate chatbot functionalities into client websites, ensuring seamless communication and engagement with visitors.

Manage the technical aspects of website development, including domain registration, hosting setup, and CMS integration.

Conduct thorough testing to ensure website functionality, responsiveness, and compatibility across different devices and browsers.

Work with the SEO Team to implement on-page optimization strategies to improve website visibility and search engine rankings.

Provide regular updates to clients on project progress, address any concerns or feedback, and obtain final approval before launch.

Assist clients with post-launch maintenance, updates, and troubleshooting as needed.

Maintain comprehensive documentation of website operations, chatbot configurations, updates, and maintenance for future reference.

Requirements

Bachelor’s degree in any field (preferably Web Design or a related discipline).

Experience with WordPress and Webflow.

Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.

Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.

Strong communication and interpersonal skills, with the ability to collaborate with clients and internal teams.

Familiarity with SEO principles, analytics tools, and performance optimization techniques is a plus.

A keen learner with the ability to quickly grasp and adapt to new technologies to deliver effective solutions.