Front Line Team Lead
ADPPune, Republic Of India, IN21 days ago
Job descriptionManage productivity and key metrics of the team members to meet the business requirements. Passionate about people : Lead and coach the associates on the process / product front by facilitating refreshers, create an open atmosphere where associates feel like they belong and want to give their discretionary effort. Handle escalation calls, provide floor support and ensure floor discipline. To smoothly manage the daily operations by ensuring availability of associates on phones as per planned schedules. To act as a primary contact for process updates with an aim of enhancing the product / process skills & knowledge levels of both self as well as the team members. To conduct regular one-to-one, team meetings / huddles as a platform to gather or disseminate information and build a relationship with the team members. Collate, analyze, and present objective data in the form of suitable MIS reports. Work in close coordination with the stakeholders about key operational / process / product updates. To monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements. To stay focused on quality through real time / historical call monitoring and to be able to provide regular, timely and objective feedback to the team members. To give paramount importance to customer satisfaction by closely following the survey reports and aligning the team members accordingly by sharing the relevant information. To coordinate with support functions such as Work force management, Training and Quality. Work with leaders to operate the strategic goals of the business in line with the organizational vision. Flexible working in different shifts Performs other related duties as assigned by the Manager and acts as a back-up to them in their absence. To be able to handle additional initiatives (both assigned as well as self-driven) apart from managing core deliverables. Imbibe and promote ADP culture Build a robust pipeline of subject matter experts. Foster an atmosphere that would encourage value adds, creativity and innovation. 7-9 yrs. of total experience in an inbound / outbound international voice / chat process, with at least 2+ yrs. in a frontline leadership role with direct team responsibilities Service orientation and customer focus. Strong priority and escalations management. Strong analytical and presentation skills. Outstanding verbal and written communication skills coupled with an ability to deliver effective presentations in the presence of teams and leaders. To always have a positive attitude and a collaborative approach. Ability to build and promote teamwork and camaraderie. To have problem solving skills and an excellent eye for detail. Proficiency in MS-office applications and exposure to a call monitoring system (CMS / Gen Cloud & Salesforce) is a definite requirement Working knowledge of payroll and benefits administration is helpful (Highly Preferred). FPC or CPP certification (Preferred) Effective time management skills, organization, and planning are required. Strong leadership and business skills, Ability to mentor and coach associates
Job Description
Front Line Leader – Assistant Manager (G3L1) – External
Scope and Overview :
To lead a team of 12-15 associates that support an international voice / chat process within ADP. The role entails responsibility for managing the day-to-day operations including but not limited to :
- Driving strong associate engagement
- Driving strong Client relationships
- Driving Operational Excellence through KRA / SLA adherence
- Nurturing a culture of Innovation and Business Process Improvements
Essential Duties and Responsibilities :
Additional Responsibilities :
Skills and Experience :
Create a job alert for this search
Team Lead • Pune, Republic Of India, IN
Related jobs
- Promoted
Operations Team Lead
TPJaipur, Republic Of India, IN Candidate should have international exposure with team handling experience.Be responsible for the teams overall performance.
Ensure timely and effective completion of assigned tasks.Resolve queries ...Show moreLast updated: 30+ days ago
- Promoted
Analytics Team Lead
Interactive AvenuesRepublic Of India, IN Looking for Immediate Joiners only.We are looking for Senior Manager, Analytics with strong analytical and logical thinking.
Candidate should oversee and develop analytics service offering and devel...Show moreLast updated: 30+ days ago
- Promoted
- New!
Sales Team Lead
TPRepublic Of India, IN Designation- Assistant Manager ( Hardcore outbound sales).We are seeking a high-performing Assistant Manager to lead outbound sales efforts for loan products including personal loans, home loans, a...Show moreLast updated: 17 hours ago
- Promoted
Team Lead
ConfidentialIndia UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.
We engineer superhuman customer experiences through a powerful blend o...Show moreLast updated: 4 days ago
- Promoted
Virtual Sales Team Lead
Poonawalla FincorpPune, Republic Of India, IN The Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service.This role involves str...Show moreLast updated: 18 days ago
- Promoted
Team Lead, Team lead
ConfidentialIndia At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright and driven people.
Amazon is one of the most recognizable brand names i...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
TPRepublic Of India, IN Lead and manage a team of financial crime analysts and investigators.Ensure timely and accurate review of suspicious transactions and alerts.
Maintain compliance with AML, KYC, CFT, and other regula...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
Valkyrie People ConsultingNagpur, IN Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring.
We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
- Promoted
- New!
Sales Team Lead
Medivant HealthcareNagpur, IN Medivant Healthcare is a fast-growing pharmaceutical manufacturing company with a focus on providing high-quality, affordable healthcare solutions.
We are looking for an experienced.Lead and supervi...Show moreLast updated: 18 hours ago
- Promoted
Engineering Team Lead
FlipkartRepublic Of India, IN You not only have the technical chops to roll up sleeves and provide technical leadership to major projects, but also build and manage a team of 10-15 top notch engineers.You not only optimize your...Show moreLast updated: 14 days ago
- Promoted
Front Line Leader – Assistant Manager
ADPPune, Republic Of India, IN Front Line Leader – Assistant Manager (G3L1) – External.To lead a team of 12-15 associates that support an international voice / chat process within ADP.
The role entails responsibility for managing t...Show moreLast updated: 21 days ago
- Promoted
Team Lead
InfogainRepublic Of India, IN JD for Workfront Fusion Developer -.Implementing complex solutions in Workfront from requirements developed in partnership with peers and delivered in clear layouts for business leaders and non-tec...Show moreLast updated: 21 days ago
- Promoted
- New!
Technical Team Lead
OneXtelPune, Republic Of India, IN We’re looking for a hands-on Engineering Manager to lead and mentor a high-performing.OneXtel Engineering organization.You’ll be responsible for building and.
SMS, Email, Voice, and Social—.You’ll b...Show moreLast updated: 17 hours ago
- Promoted
Sales Team Lead
Grexa AIRepublic Of India, IN Grexa AI is a venture-backed startup on a mission to build the.Marketing AI Platform for small businesses.Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumn...Show moreLast updated: 30+ days ago
- Promoted
Development Team Lead
Crum & ForsterRepublic Of India, IN We’re looking for No / Low code with expertise in Unqork Platform to join the Unqork team.They support the implementation of Unqork's platform.
This includes gathering application requirements.Oversee...Show moreLast updated: 21 days ago
- Promoted
Business Development Team Lead - Mumbai Region
BigCity PromotionsRepublic Of India, IN Managing business development team across Mumbai with the sole objective of building efficiencies and achieving annual targets set by the company.
Grooming the Business Development Managers & Senior...Show moreLast updated: 11 days ago
- Promoted
Engineering Team Lead
Branch InternationalRepublic Of India, IN Branch delivers world-class financial services to the mobile generation.With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the...Show moreLast updated: 30+ days ago
- Promoted
MERN Stack Team Lead
Almuqeet SystemsRepublic Of India, IN Almuqeet Systems is a global technology company delivering cutting-edge telecom, CPaaS, and enterprise communication solutions.
We help telecom operators and businesses simplify connectivity, enhanc...Show moreLast updated: 30+ days ago