Engineer (Shifts)

ForeScout NAC L2 Engineer - Role Type : Contract (Extension, project is confirmed for 5 years + Extension) Shift Details : Onsite / On-Premises, 5 Days / Rotational Education Criteria : MCA OR BE / B.Tech in Electrical / Electronics / CS / IT (BCA / BSC / MSC / Other Streams such as Mechanical not considered). Certification : At least one Security certification, PMP / ITIL Expert / CISA / CISM / CISSP OR Tool-Based Certification, should be completed within 30 days of onboarding. Job responsibilities Expert level Administration experience and knowledge in Forescout NAC Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigates first line incidents assigned and identifies the root cause of incidents and problems Provides telephonic or chat support to clients when required Schedules maintenance activity windows for patching and configuration changes Follows the required handover procedures for shift changes to ensure service continuity Reports and escalates incidents where necessary Ensures the efficient and comprehensive resolutions of incidents and requests Updates existing knowledge articles or create new ones Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests