Java Application / Production Support - L2 / L3

Experience for Senior : 5 - 8 years

• Roles : Java Application / Production Support
• Responsibilities

o            Investigate and drive support resolution with senior external clients. internal stakeholders

and other Marquee engineering teams Serve as point of escalation for support issues from L1

o            Automate manual processes to increase efficiency and reduce risk.

o            Participate in on-call rotations and respond to incidents as needed.

o            Continuously improve processes and systems to increase reliability and reduce risk.

o            Influence and suggest improvements on roadmap for enhancing Marquee client experience.

o            Create documentation / runbooks and code snippets to share with clients and internal

engineering teams

o            Providing mentorship and guidance to junior team members to ensure successful resolution

of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of

our platforms.  (Senior Role)

Internal - General

Use

o            Troubleshoot and resolve complex technical issues, collaborating with cross-functional

teams as needed. Work closely with the engineering team to drive resolution of client issues.

(Senior Role)

o            Primary Skill

            Hands on experience in programming languages - Java

            Debugging API calls, writing quality-of-life snippets for clients

            Creating scripts for debug tooling

            Basic knowledge Of UI and API integration

            Basic knowledge Of SQL

            Presentable to clients and a clear, empathetic communicator able to talk to clients and

stakeholders with confidence.

            Willing to execute on support issues while also building out the function and automating

resolution of repeat issues

o    Secondary Skills