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DevOps Engineer / Lead DevOps Engineer

DevOps Engineer / Lead DevOps Engineer

Sycamore Informatics Inc.Kottayam, IN
2 days ago
Job description

Designation : DevOps Engineer / Lead DevOps Engineer

Experience : 8-15 years

Location : Remote

Summary

Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Roles and Responsibility

Specific roles and responsibilities include :

  • Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
  • Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership
  • Ensure smooth operations of Sycamore SaaS products
  • Take Complete ownership of Customer Implementations, including SLA and SLO.
  • Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting
  • Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting
  • Drive Disaster Recovery and failover procedures, training, testing, and team readiness
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability
  • Support continuous improvements in SaaS Operations by
  • developing platform services and tooling for modern cloud operations, including metrics monitoring, CI / CD pipelines, etc.
  • improving automation of provisioning, deployment, monitoring, alerting, and escalation
  • Support Secure operations by
  • implementing best-in-class recommendations for secure operations
  • Carry out ongoing Production Ops activities with precision and quality
  • Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform
  • Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures
  • Help obtain and maintain various certifications
  • Being a good team player & a leader when needed for a high-performance Cloud / SaaS delivery team by
  • Reviewing personal / team performance, quality reviews,
  • Manage operations and operational issues.
  • Establish a culture of high performance, ownership, delivery focus, and continuous improvement.

Excellence in Operations

  • Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
  • Act as an internal contact for platform services issues for a customer
  • Work with cross-functional departments : Sales, Professional Service, Customer Support, Engineering, and QA
  • Desired Experience

  • Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure and controlled manner.
  • Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
  • Strong understanding of how to build, scale, and manage complex multi-product / service environments
  • Record of building lean, automated, scalable support structures versus labor-intensive environments.
  • Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project / program mission and objectives.
  • Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.
  • Skills Required

  • Very Strong Linux Knowledge & Troubleshooting Skills
  • Scripting using – Bash, Python, PowerShell, etc
  • Kubernetes, helm Charts
  • Terraform, Ansible
  • Windows Terminal Services, AD, LDAP
  • Hands-on experience in cloud technology – AWS, Azure – AWS preferred
  • Change, Problem & Incident Management
  • Implementation awareness of Vulnerability / Penetration Testing, Security
  • Strong Networking Skills
  • Tools and frameworks used for monitoring, performance management, logging
  • CI / CD pipeline
  • SRE – Including Datadog.
  • Datadog
  • Certification

  • RHEL
  • AWS
  • Kubernetes
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    Engineer • Kottayam, IN

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