Customer Service & E-commerce Executive
Location : VIP Road, Zirakpur, Punjab (Candidates from Chandigarh, Haryana, Himachal & Punjab preferred)
About Us :
Want to join a fast-growing start-up? We are looking for a bright, positive, and proactive individual to assist with customer service operations. This role is primarily focused on customer service with exposure to e-commerce initiatives.
Job Summary :
The Customer Service & E-commerce Support Officer will manage customer interactions, gather feedback, handle queries, and assist in E-commerce activities to enhance product visibility and customer engagement.
Key Responsibilities :
Customer Service :
- Contact potential or existing customers to inform them about products and gather feedback.
- Handle customer queries and grievances professionally to maintain the company's reputation.
- Update and maintain customer information in the database accurately.
- Keep records of calls and interactions, noting useful information for future reference.
E-commerce Support :
Assist in creating and managing product listings on e-commerce platforms.Support online campaigns to improve product visibility and engagement.Help monitor customer reviews and feedback across online channels.Coordinate with e-commerce teams to implement promotions and campaigns.Requirements :
Strong spoken and written English skills are mandatory.Proven experience in e-commerce will be a positive edge.Positive, proactive attitude with excellent communication and interpersonal skills.Female candidates only.Bachelor's degree preferred.Ability to commute / re-locate to Zirakpur, Punjab reliably.Knowledge of CRM tools like Zoho will be a plus.Job Type : Full-time
Salary : ₹18,000 - ₹30,000 per month
Benefits :
Cell phone reimbursementPaid sick timeJoining bonus & yearly bonusSchedule : Day shift
How to Apply :
Speak with our HR for a quick response :
Job Types : Full-time, Permanent
Pay : ₹18, ₹30,000.00 per month
Benefits :
Cell phone reimbursementLeave encashmentPaid sick timePaid time offAbility to commute / relocate :
Zirakpur, Punjab : Reliably commute or planning to relocate before starting work (Required)Education :
Bachelor's (Required)Work Location : In person