Product Support Head

Company Description

Cloudangles is an innovative technology company driving deep tech and enterprise transformation through expertise in cloud optimization, AI, quantum computing, and automation. With over 500 years of collective experience in IT leadership, engineering, and digital transformation, we deliver cutting-edge solutions that enhance agility, efficiency, and operational excellence. As a trusted "Inventive Integrator," Cloudangles specializes in developing scalable, intelligent enterprise ecosystems that meet modern business needs. Our diverse portfolio includes advanced platforms such as Dangles (AI-powered data operations), Qangles (quantum simulations), and Cloudoptimax (cloud cost optimization), among others, offering unparalleled performance, compliance, and results.

Role Description

This is a full-time on-site role based in Hyderabad for a Product Support Head. The Product Support Head will oversee the support operations, address customer concerns, and work proactively to resolve technical issues. Responsibilities include leading and mentoring the support team, developing support strategies, and ensuring excellent customer satisfaction. The role requires close collaboration with cross-functional teams to improve product performance and manage escalations effectively.

Qualifications

• Proven expertise in customer relations and support management, with strong problem-solving and communication skills.
• Experience in team leadership, mentoring, and developing support strategies to ensure customer success.
• Technical knowledge of AI, cloud computing, automation platforms, and other advanced technologies.
• Proficiency in troubleshooting and resolving technical issues with a focus on continuous improvement and customer satisfaction.
• Understanding of enterprise technology ecosystems, compliance, performance standards, and system integrations.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus.
• Prior experience in product support and IT service management in a leadership role.
• Ability to work collaboratively with cross-functional teams to drive innovation and resolve complex challenges.