DESCRIPTION
INSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the "SLP MDR Concessions Abuse Program" and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.
The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function.
As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA / network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines.
Key job responsibilities
Security Operation
- Implementation and follow-up of Loss Prevention Plan in MDR Concessions
Audits and Compliance
Conducting SLP audits and implementing SOPsSurprise check and reports at LM (Last Mile) stationsKeeping the plans and SOPs updatedPeriodical check of documentationAdhering to SLAs defined for the SLP MDR Concessions Abuse ProgramProcess Improvement and Loss Prevention
Process review, gap analysis and implementation of necessary improvementsWeekly, monthly and quarterly assessmentsLoss prevention reportingWorking on feedbacks received from internal and external stakeholdersFollow up and completion of CAPARecommending loss prevention initiatives based on on-ground intelLoss Prevention Analysis and Investigation
Work closely with the SLP and CS teams to analyze the loss trends in MDR ConcessionsWeekly loss trend analysis, identifying defects / abusive entities and working towards loss reductionConduct investigations by working closely with CS and support functions in SLP and OpsMeeting the weekly investigation targets and submitting investigation reportsSharing RCAs and PTG initiatives on shrink and unmet goalsBASIC QUALIFICATIONS
Bachelor's degree4+ years of work in identifying security issues and risks, and developing mitigation plans experience3+ years of security, compliance and risk management experience, or Bachelor's degreeExperience with common security monitoring, log analysis and forensic toolsKnowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniquesExperience in fraud / risk investigationsExperience in one or more of the following domains : access- control system and methodology, network security, application- and system-development security, security architecture and models, cryptography, and operations securityExperience in managementExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience communicating results to senior leadership, or experience researching and documenting support for accounting conclusionsPREFERRED QUALIFICATIONS
CISSP, CISA, CISM or other security certification, or Associate's degree or aboveExperience working in e-commerce / retail / supply chain / financial services businessExperience with research and investigation skills or equivalentExperience leading process improvementsExperience in retail, operations and / or business managementExperience with automated controlsExperience in conducting training programsProficiency in data analysis and reporting toolsRegional language proficiency based on locationKnowledge of digital payment systems and associated risksTrack record of successful investigation closuresUnderstanding of legal frameworks related to financial fraudOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.