Manager – Customer onboarding - Client Lifecycle Management (CLM) Transformation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager – Customer onboarding - Client Lifecycle Management (CLM) Transformation

Job Title : Manager – Customer onboarding - Client Lifecycle Management (CLM) Transformation

Location : Pune, India

Job Type : Full-Time

________________________________________

Job Summary :

We are seeking a strategic and delivery-focused Manager to spearhead global Client Lifecycle Management (CLM) transformation initiatives. The ideal candidate will bring deep domain expertise in financial crime compliance, KYC / AML, fraud risk management, and digital onboarding, with a strong track record of delivering complex, multi-jurisdictional programs. This role requires a blend of business acumen, technology fluency, and change leadership to drive sustainable transformation across the CLM value chain.

________________________________________

Key Responsibilities :

• Lead end-to-end CLM transformation programs, including operating model design, functional design and implementation, technology implementation, and regulatory remediation.
• Conduct operating model analysis and design to align CLM processes with strategic business goals and Compliance policies and risk strategies.
• Drive requirement gathering, solution design, and delivery planning across cross-functional teams.
• Provide advisory services to senior stakeholders on customer due diligence workflow best practises, risk mitigation, and operational efficiency.
• Lead integration design and development for platforms such as Fenergo
• Champion change management initiatives, including stakeholder engagement, training, and business readiness.
• Deliver application training and enablement to ensure successful adoption of new CLM tools and workflows.
• Manage resource augmentation strategies to scale delivery capacity and support global rollouts.
• Enable feature enhancements and continuous improvement across CLM platforms and processes.

________________________________________

Required Qualifications & Experience :

________________________________________

Education & Certifications :

________________________________________

Preferred Attributes :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.