Customer Service Representative

```html About the Company

We are committed to providing exceptional customer service and fostering a culture of inclusivity and teamwork.

About the Role

The role involves handling customer calls to resolve their queries and concerns while providing excellent customer service.

Responsibilities

Handle customer calls to resolve their queries and concerns.

Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

Maintain accurate records of all interactions with customers using CRM software.

Collaborate with internal teams to resolve complex customer issues that require escalation.

Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Qualifications

Freshers salary : 30k

Experienced : 7.5 lks

Required Skills

Excellent communication skills.

Ability to empathize with customers.

Proficiency in using CRM software.

Preferred Skills

Experience in customer service.

Problem-solving skills.

Pay range and compensation package

Freshers salary : 30k

Experienced : 7.5 lks

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Call Anusha 7815982900

Call Suman 7848820047

Call Pooja 9886112704

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