Job descriptionBachelor’s degree or equivalent experience in customer service or related fieldExcellent communication skills in spoken and written (English, Hindi, , Bengali, Guajarati, kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telgue)Strong problem-solving skills with the ability to empathize and understand customer needsAbility to handle stressful situations calmly and professionallyAdaptability to work in shifts and maintain a customer-centric approachAddress customer inquiries, concerns, and complaints promptly and effectivelyProvide accurate information about products / services, policies, and procedures.