Profile : Business Head
Experience : 10+ years of experience in retail, with at least 5 years in a senior leadership role
Role Overview :
The Business Head - Retail will be responsible for driving growth, profitability, and operational excellence in the premium electronics retail business. This leadership role requires a strategic thinker with deep retail knowledge, strong business acumen, and the ability to build high-performing teams while maintaining global standards of customer experience.
Key Responsibilities :
Business Leadership & Strategy
- Define and execute the overall business strategy for premium electronics retail across regions.
- Drive top-line revenue growth and bottom-line profitability.
- Build annual business plans, sales forecasts, and retail expansion strategies.
- Visit points of sale to evaluate opportunities, challenges & improvement scopes.
Retail Operations & Customer Experience
Ensure seamless operations across all mono-brand retail stores as per global guidelines and store formats.Maintain retail standards in merchandising and customer experience.Implement customer engagement programs to enhance loyalty and satisfaction.Sales & Marketing
Achieve monthly, quarterly, and annual sales targets.Design and execute localized marketing campaigns aligned with the marketing team.Monitor competitor activity and market trends to identify growth opportunities.Team Leadership & Deve lopment
Lead, mentor, and inspire a team of Regional Managers, Cluster Managers, Store Managers, sales & support staff; conduct regular sales-review calls with all managers.Build a culture of performance, accountability, and customer focus.Implement training programs (in collaboration with technology partners) to enhance staff capabilities.Vendor & Stakeholder Management
Liaise with technology partners to align on business strategies, reporting, and compliance.Manage key vendor partnerships and ensure smooth supply chain & inventory management.Provide business insights and updates to top management regularly.Financial Management
Take full P&L responsibility for the retail business.Optimize costs while ensuring customer experience and service quality.Manage inventory, working capital, and store profitability effectively.Key Skills & Competencies
Strong leadership and people management skillsProven track record in retail business management (preferably premium / consumer electronics / lifestyle)Excellent business acumen with strong P&L management experienceDeep understanding of retail operations, customer experience, and salesStrong communication, negotiation, and stakeholder management skillsAbility to think strategically and execute tacticallyQualifications & Experience :
Graduate / Postgraduate in Business Administration, Sales, or Retail Management10+ years of experience in retail, with at least 5 years in a senior leadership rolePrior experience in managing premium brand retail (electronics / lifestyle) preferredWhat We Offer :
Opportunity to lead one of the fastest-growing premium electronics retail networks in IndiaEntrepreneurial freedom with high responsibilityCompetitive compensation with performance-linked incentivesExposure to global best practices in premium retail