Senior Process Executive

Job Title : SME / SPE

Reporting to : Team Manager / Team leader, Operations

Objectives

The SME / SPE objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader / Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Operations :

• Has to complete transactions as per the target set on a daily / weekly / monthly basis.
• SME / SPE needs to be an expert in US foreclosure process (End to End).
• 2+ years’ experience working with foreclosures in a servicing / collection’s environment.
• The SME is responsible for maintaining constant Foreclosure end to end process knowledge in the team.
• Maintaining and documenting all process and investor updates received from the business area.
• Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.
• Regular cascading / providing training / refreshers sessions on updates latest updates received from business and investors to all team members.
• Conduct the regular knowledge checks with the teams.
• Actively involved in suggesting and driving process improvements.
• Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.
• Monitor and coach underperformers to improve their quality and efficiency.
• Be a part of the regular production and produce agreed numbers.
• Address and ensure resolution on all process related queries of the team members.

Qualification :

Skill Sets